What is this service?
Thames Water have a free service that means we can support our customers who may be put in a vulnerable circumstance if there is an interruption in their water supply, if they have specific communication needs or would like some added reassurance with a door password.
Good to know
- Cost: Free
- Additional information:
Is this service for you? This service is for customers who: Kidney patients who use a home dialyis or other medical machines including those using additional water for a medical condition. Suffer from mental health issues. Have restricted mobility
- Signing up:
Simply email or call us. 0800 009 3652 Monday to Friday 9am to 5pm ecs@thameswater.co.uk